BAITBALLER DROPSHIP SUPPLIER AGREEMENT

Last Updated: March 18, 2026  

This Dropship Supplier Agreement (“Agreement”) is entered into by and between BaitBaller International LLC, a Delaware limited liability company with its principal place of business at 8 The Green, STE 300, Dover, Delaware 19901 (“Platform” or “BaitBaller”), and the Vendor, as identified and accepted via the BaitBaller Vendor Portal (“Vendor”).

Index

1. PURPOSE & RELATIONSHIP

2. PRODUCTS & INVENTORY COMMITMENTS

3. ORDER FULFILLMENT

4. PRICING, PAYMENT & TAXES

5. SHIPPING COSTS

6. RETURNS & REFUNDS

7. REPRESENTATIONS & INDEMNIFICATION

8. VENDOR SUPPORT AND SERVICE LEVELS

9. CONFIDENTIALITY

10. TERM & TERMINATION

11. LIMITATION OF LIABILITY

12. GENERAL PROVISIONS

The Parties agree as follows:

1. PURPOSE & RELATIONSHIP

Vendor manufactures or distributes fishing products (“Products”) that Platform will market and sell on www.baitballer.fish and related channels (the “Platform”). Vendor agrees to fulfill orders directly to customers via dropshipping. Platform operates a curated multi-vendor marketplace and handles all marketing, payments, customer support, returns, and after-sales service. Vendor is an independent third-party supplier. This Agreement, together with the BaitBaller Vendor Portal, governs the relationship.

2. PRODUCTS & INVENTORY COMMITMENTS

2.1 The Vendor Product Dashboard.

All Products, descriptions, wholesale prices, retail prices (RRP), revenue-split percentages, shipping rules, and committed stock quantities are documented and managed directly by the Vendor in the Products tab of their dedicated BaitBaller Vendor Portal (the “Product Dashboard”). Onboarding details are submitted through the BaitBaller Vendor Portal.

2.2 Managing Product Terms.

The Product Dashboard, together with the Portal’s real-time inventory and sales reports, serve as the sole sources of truth. Items marked “Active” are live for sale. Vendor must honor all committed stock quantities.

2.3 Price Matching & Promotions.

Vendor warrants that the initial RRP is not higher than on its own channels. Vendor must notify Platform at least 72 hours before any permanent price reduction.

Platform may run temporary promotional discounts up to the Maximum Promotional Discount and Maximum Promotional Period shown in Exhibit A without prior consent. Any larger discount or longer period requires Vendor’s written approval. Vendor receives its revenue share based on the actual discounted sale price.

2.4 Product Samples.

Vendor shall provide two (2) sample units of each SKU at no charge for photography and testing.

2.5 Content & Social Media Collaboration.

Vendor grants Platform a royalty-free license to use its social media content and agrees to tag @baitballer and collaborate on a minimum of three (3) posts/stories/reels per week.

3. ORDER FULFILLMENT

3.1 Order Transmission.

Platform will transmit orders in real-time through the BaitBaller Vendor Portal.

3.2 Fulfillment Timeline.

Vendor must ship within two (2) business days. All U.S. domestic orders must reach the customer within seven (7) calendar days.

3.3 Shipping & Tracking.

Vendor will generate labels through the Platform’s shipping tools, include the BaitBaller-branded packing slip, and upload valid tracking within 24 hours.

4. PRICING, PAYMENT & TAXES

4.1 Revenue Share.

Platform will pay Vendor its share of Net Sales Revenue as configured in the BaitBaller Vendor Portal commission settings (including any global, per-vendor, per-product, per-SKU, or per-sales-channel overrides). These settings are incorporated into this Agreement by reference and govern the calculation of Vendor's share for each order. Vendor may view current rates in their portal at any time.

Vendor acknowledges and agrees that any changes to commission rates, revenue share percentages, promotional limits, or other variable financial terms configured in the BaitBaller Vendor Portal will become effective upon posting in the Vendor Portal or notification via email or portal announcement. By continuing to list Products, accept orders, or use the Platform after such changes take effect, Vendor is deemed to have accepted and agreed to the updated terms.

4.2 Payment Schedule & Method.

Payments are made manually via PayPal on or before the 15th of the following month, accompanied by a Portal-generated report. Tax forms (W-9 or W-8) are required before any payments.

4.3 Sales Tax.

The Platform acts as the marketplace facilitator to the extent required by applicable law and is responsible for collecting and remitting all applicable sales tax on orders placed through the Platform. Vendor is not required to collect or remit sales tax on sales made through BaitBaller.

This provision is provided for informational purposes only and does not constitute tax or legal advice. Vendor acknowledges that tax laws are complex and subject to change. Vendor is strongly encouraged to consult its own qualified tax advisor regarding its specific tax obligations, reporting requirements, and any potential liabilities.

5. SHIPPING COSTS

Customer pays the shipping rate shown at checkout, as determined by the Platform's shipping configuration and Vendor's origin settings in the Vendor Portal. Any overage or free-shipping costs are shared according to the percentages configured in the Vendor Portal commission and deduction settings.

Vendor acknowledges and agrees that any changes to shipping cost allocations or related configurations in the BaitBaller Vendor Portal will become effective upon posting in the Vendor Portal or notification via email or portal announcement. By continuing to list Products, accept orders, or use the Platform after such changes take effect, Vendor is deemed to have accepted and agreed to the updated terms.

6. RETURNS & REFUNDS

Platform centrally manages all returns. Vendor bears 100% of costs for defective or damaged-in-transit items. Platform bears 100% of costs for non-defective returns. Platform’s determination is final.

All returns, including defective, overstock, warranty, or recall items, shall be shipped to the Company’s designated return address set forth in the current Vendor Policy (Section 12), regardless of the original ship-from location. Supplier must obtain a Company-issued RMA number prior to any return shipment.

7. REPRESENTATIONS & INDEMNIFICATION

Vendor warrants the Products are new, merchantable, legal, and non-infringing. Vendor indemnifies Platform against claims arising from its Products.

8. VENDOR SUPPORT AND SERVICE LEVELS

BaitBaller will provide reasonable support to Vendors in connection with the use of the Platform and Vendor Portal.

Support Channels

Support is available through:

• Email: vendors@baitballer.fish

• Phone (during Support Hours)

• Direct messaging within the BaitBaller Vendor Portal

Support Hours

Monday through Friday, 08:00 EST to 17:00 EST, excluding U.S. federal holidays. Outside these hours, support is available on a best-effort basis for urgent issues via email or portal messaging only.

Response Expectations

BaitBaller aims to respond to support inquiries promptly. The guaranteed Service Level Agreement (SLA) is:

• Initial response or acknowledgment will be provided within 24 hours during Support Hours.

Faster responses are prioritized when feasible, particularly for time-sensitive platform issues.

Scope of Support

This SLA applies to platform-related matters, including account access, order management, payouts, product listings, inventory updates, shipping/fulfillment tools, and technical functionality of the Vendor Portal. Support does not include:

• Marketing, sales strategy, or business advice

• Legal, tax, accounting, or regulatory consultation

• Issues arising from third-party services (e.g., payment gateways, shipping carriers, external APIs)

• Force majeure events or emergencies beyond reasonable control

Vendor Responsibilities

Vendors agree to submit support requests responsibly, providing sufficient detail (e.g., order numbers, screenshots, error descriptions) to enable efficient resolution.

BaitBaller may update support channels, hours, or procedures with reasonable notice via email or Vendor Portal announcement.

Failure to meet the 24-hour SLA on a recurring basis may be addressed through good-faith discussion, but does not constitute a material breach unless otherwise agreed in writing.

9. CONFIDENTIALITY

Vendor agrees to keep all customer data and Platform information strictly confidential.

10. TERM & TERMINATION

Evergreen until terminated with 30 days’ notice (or immediate for material breach). Pending orders must still ship.

11. LIMITATION OF LIABILITY

Neither party is liable for indirect damages. Platform’s total liability is limited to amounts paid to Vendor in the prior 12 months.

12. GENERAL PROVISIONS

12.1 Governing Law.

Delaware.

12.2 Entire Agreement

This Agreement, together with the BAITBALLER VENDOR POLICIES (as amended from time to time and posted in the BaitBaller Vendor Portal), and all data, guidelines, and notices in the BaitBaller Vendor Portal, constitutes the entire agreement between the parties and supersedes all prior understandings, whether written or oral.

12.3 Amendments:

Must be in writing.

12.4 Notices:

Via email or BaitBaller Vendor Portal.

IN WITNESS WHEREOF, the parties have executed this Agreement through the Vendor's electronic acceptance via the BaitBaller Vendor Portal opt-in process and the Platform's authorization.

VENDOR ACCEPTANCE

Accepted electronically via BaitBaller Vendor Portal

Date and time of acceptance: [Automatically logged by the Platform upon opt-in]

BAITBALLER VENDOR POLICIES

Last Updated: 11 March 2026

Applicability: These policies apply to all vendors selling on the BaitBaller platform ("Platform"). By signing the Dropship Supplier Agreement and activating products in the BaitBaller Vendor Portal, vendors agree to comply with all terms herein. BaitBaller may update these policies upon reasonable notice (email or BaitBaller Vendor Portal announcement).

TABLE OF CONTENTS

1. Merchant Code of Conduct

2. Listing & Content Guidelines

3. Prohibited Items Policy

4. Fulfillment & Shipping Policy

5. Packaging & Branding Standards

6. Inventory Accuracy Policy

7. Product Safety & Compliance Policy

8. Intellectual Property Policy

9. Termination & Suspension Policy

10. Fee & Payment Policy

11. Vendor Support & Communication Policy

12. Returns

13. Sales Tax

14. Indemnification And Product Liability

POLICY 1: MERCHANT CODE OF CONDUCT

1.1 Core Principles

Vendors on BaitBaller are expected to operate with integrity, transparency, and professionalism. BaitBaller is a curated marketplace for fishing products, and vendors must uphold this standard.

1.2 Prohibited Conduct

Vendors shall NOT:

• List products that do not match their descriptions, images, or specifications

• Engage in deceptive, fraudulent, or misleading conduct

• Manipulate product reviews, ratings, or feedback (including posting fake reviews or incentivizing positive reviews)

• Solicit BaitBaller customers to purchase directly from the Vendor to avoid Platform fees

• Use customer data obtained through BaitBaller for any purpose other than order fulfillment

• Communicate with customers directly except as necessary for fulfillment inquiries (and always through BaitBaller support channels)

• Disparage BaitBaller, its staff, or other vendors

• List products that are damaged, returned, used, or not first-quality new

• Fail to honor committed stock quantities in the Product Dashboard

1.3 Professional Communication

• Respond to BaitBaller staff messages within 24 hours during business days

• Maintain professional, courteous communication

• Notify BaitBaller immediately of any issues affecting fulfillment ability (supply disruptions, shipping delays, etc.)

1.4 Consequences of Violation

Violations may result in:

• Warning and corrective action plan

• Temporary suspension of product listings

• Withholding of payments pending investigation

• Immediate termination of Agreement for severe or repeated violations

POLICY 2: LISTING & CONTENT GUIDELINES

2.1 Product Titles

Titles must be clear, descriptive, and formatted consistently:

• Format:  [Product Name] - [Product Type] - [Variant Title will be appended as final data point]

• Example: Shimano - Curado DC - Digital Control Casting Reel - 7.2:1 Gear Ratio

• Prohibited: ALL CAPS, excessive keywords, promotional language ("Best Deal!"), or misleading terms

2.2 Product Descriptions

Descriptions must be accurate, detailed, and helpful:

• Include: materials, dimensions, weight, color options, compatible uses, care instructions

• Disclose any limitations or specific use cases

• Be written in professional English with proper grammar and spelling

• Prohibited: Contact information, links to other sites, pricing references, competitor comparisons

2.3 Product Images

• Minimum 5 high-quality images per variant

• Minimum resolution: 400 x 400 pixels 100KB

• Primary image must be on white background

• Images must accurately represent the product (color, size, features)

• Prohibited: Watermarks, text overlays, pricing, promotional badges, other brands' logos, blurry or low-resolution photos

2.4 Specifications & Attributes

Complete all required fields in the Product Dashboard accurately:

Required

• Title

• Description

• Product/variant product media

• Variant Color (Variants by color only, Size variant = separate product)

• Brand

• UPC/EAN/ISBN (if applicable)

• Category

• Dimensions and weight

• Country of origin

Metafields

• Proudly made in

• FW Species

• SW Species

• Length SLT-in (length in inches)

• Lure weight SLT_oz

• Lure Length SLT (mm)

• Lure Weight SLT (g)

• Lure Length (mm)

• Lure Weight (g)

• Shipping length (retail package length [cm])

• Shipping weight (retail package weight [kg])

• Shipping width (retail package width [cm])

• Shipping height (retail package height [cm])

Optional

• Materials & Construction

• Pro tip

• Techniques CLT

• Action CLT

• Rigging Suggestions CLT

• Weedless

• Water Column

• Lure Type

2.5 Pricing Accuracy

• RRP must match or be lower than Vendor's own website pricing

• Wholesale price must accurately reflect cost for revenue share calculations

• No "dummy" pricing to manipulate Platform promotions

2.6 Prohibited Content

• Offensive, obscene, or discriminatory language

• Political or religious statements

• Unsubstantiated claims ("best rod ever made")

• False scarcity ("only 2 left!" if not true)

• Copyright or trademark-infringing content

POLICY 3: PROHIBITED ITEMS POLICY

3.1 Absolutely Prohibited

The following items may NEVER be listed on BaitBaller:

Illegal Items:

• Any product illegal to sell in the United States

• Endangered or protected species (Atlantic sturgeon, certain shark species, sea turtles, marine mammals)

• Products made from endangered species (certain billfish, coral, tortoiseshell)

• Illegal fishing gear (gill nets, trammel nets, poisons, explosives, electrofishing equipment)

Regulated Items (with restrictions):

• Spearfishing equipment: May be listed only if compliant with all federal and state regulations. Vendor must include appropriate warnings and age restrictions.

• Knives: Fixed-blade and folding knives allowed; automatic/switchblade knives prohibited where illegal. Must include age warning (18+).

• Fishing line: Must disclose material (monofilament, fluorocarbon, braided) and include proper disposal warnings.

Safety Hazard Items:

• Products with known safety defects or recalls

• Products missing required safety warnings

• Products not compliant with applicable safety standards

3.2 Age-Restricted Items

For items requiring age verification (certain knives, spearfishing equipment, etc.):

• Vendor must enable age verification toggle in Product Dashboard

• Include clear age warning in product description

• BaitBaller may restrict sales to customers 18+ at its discretion

3.3 Vendor Responsibility

Vendors are solely responsible for ensuring compliance with all federal, state, and local laws regarding their products. When in doubt, DO NOT LIST. BaitBaller may remove any item at its sole discretion without prior notice.

POLICY 4: FULFILLMENT & SHIPPING POLICY

4.1 Order Processing

• All orders must be processed and shipped within 2 business days of receipt in the BaitBaller Vendor Portal

• "Business days" means Monday-Friday, excluding federal holidays

• Orders received after 2:00 PM Vendor's local time may be counted as next business day for processing purposes

4.2 Shipping Timeframes

• All US domestic orders must reach customers within 7 calendar days of original order date

• Vendors must select shipping methods that reliably meet this timeframe

4.3 Tracking Requirements

• Valid tracking number must be uploaded to the BaitBaller Vendor Portal within 24 hours of shipment

• Tracking must show carrier acceptance/scans

• Failure to provide valid tracking within 48 hours is a material breach of Agreement

4.4 Approved Carriers

Vendors may use any reputable carrier providing reliable tracking, including:

• USPS (Priority Mail, Priority Mail Express, First-Class Package)

• UPS (Ground, 3-Day Select, 2nd Day Air, Next Day Air)

• FedEx (Ground, Express Saver, 2Day, Overnight)

• DHL eCommerce (must meet delivery timeframe)

4.5 Packaging Requirements

• Products must be packaged securely to prevent damage in transit

• Use appropriate box size (minimal excess space)

• Include sufficient padding/bubble wrap for fragile items

• Waterproof packaging for weather-sensitive items

• Outer box must be clean and professional appearance

4.6 Address Issues

• If carrier returns package as undeliverable, Vendor must notify BaitBaller support immediately.

• Vendor may contact customer for address correction ONLY through BaitBaller support channels.

• Re-shipment or return costs for address issues will be handled per the Returns & Refunds section of the Dropship Supplier Agreement and Policy 6 of these Vendor Policies.

4.7 Holidays & Closures

• Notify BaitBaller at least 7 days before any planned fulfillment closures

• Update handling time in the BaitBaller Vendor Portal during holiday periods

• BaitBaller may add handling time notices to product pages during vendor closures

POLICY 5: PACKAGING & BRANDING STANDARDS

5.1 Required Inserts

Every shipment MUST include:

• BaitBaller-branded packing slip (provided by Platform via the BaitBaller Vendor Portal)

• Packing slip must be visible upon opening package

5.2 Prohibited Items

Shipments MUST NOT include:

• Vendor invoices, receipts, or pricing information

• Promotional materials directing customers to Vendor's website

• Any communication suggesting order came directly from Vendor

• Marketing materials that compete with BaitBaller

5.3 Permitted Items

Vendors MAY include (at their discretion):

• Vendor-branded stickers (small, non-obtrusive)

• Product care brochures or instructions

• Warranty registration cards (must not mention purchasing elsewhere)

• Small "thank you" notes (must not mention future direct purchases)

5.4 External Appearance

• Package exterior should not prominently feature Vendor branding that confuses order origin

• Return address may show Vendor name/address (fulfillment necessity)

• No "sold by [Vendor]" or similar language on exterior

5.5 Consequences of Violation

Violations of packaging standards may result in:

• Written warning for first offense

• Withholding of payment for related orders pending corrective action

• Termination for repeated violations

POLICY 6: INVENTORY ACCURACY POLICY

6.1 Real-Time Updates

Vendors must maintain accurate inventory counts in the Product Dashboard at all times. The dashboard is the "source of truth" for available products.

6.2 Stock Commitment

• Quantities shown as "Active" in Product Dashboard represent a binding commitment to fulfill orders

• Vendors must honor all orders received up to the quantity shown at time of order

• "Overselling" (receiving orders for out-of-stock items) is prohibited

6.3 Inventory Adjustments

• Reduce inventory quantities immediately upon: internal stock count changes, allocation to other channels, or discontinuation planning

• Increase inventory quantities only when stock is physically available and ready to ship

• Bulk updates should be reviewed for accuracy before submission

6.4 Backorder Situations

If a product becomes unexpectedly out of stock:

• Immediately update inventory to zero in Product Dashboard

• Notify BaitBaller support within 12 hours with estimated restock date

• For orders already received: Vendor must fulfill within 5 business days of restock or BaitBaller may cancel orders and charge back Vendor's revenue share

• Repeated backorder issues may result in suspension

6.5 Discontinued Products

• Vendors must notify BaitBaller at least 30 days before discontinuing any product

• Remove discontinued products from Active status immediately upon decision

• Final inventory must be sold through BaitBaller or removed from Platform

6.6 Inventory Audits

BaitBaller may request inventory verification at any time. Vendors must provide reasonable evidence of stock availability within 48 hours of request.

POLICY 7: PRODUCT SAFETY & COMPLIANCE POLICY

7.1 General Safety Requirements

All products sold on BaitBaller must:

• Be new and in first-quality condition

• Comply with all applicable Consumer Product Safety Commission (CPSC) requirements

• Include all required safety warnings and instructions

• Not pose unreasonable risk to consumers

7.2 Specific Product Categories

Fishing Equipment:

• Hooks, lures, and sharp items must include handling warnings

• Lead weights must include proper handling/disposal warnings

• Fishing line must include entanglement and disposal warnings

Knives & Cutting Tools:

• Must include age warning (18+)

• Include safe handling and storage instructions

• Blade material and locking mechanism must be accurately described

Spearfishing Equipment:

• Must include age warning (18+)

• Include safety instructions for proper use

• Warning about local regulations for spearfishing

Electronics (Fish Finders, etc.):

• Must comply with FCC regulations

• Include all required electrical safety certifications

• Provide complete operating instructions

Apparel (Fishing Clothing, Footwear):

• Must comply with children's apparel safety standards if applicable

• Accurate sizing information required

• Include care instructions

7.3 Recalls

If any product sold on BaitBaller becomes subject to a recall:

• Vendor must notify BaitBaller IMMEDIATELY (within 24 hours of learning of recall)

• Provide all recall details, affected batches, and remedy information

• Vendor bears all costs of recall-related refunds/replacements

• BaitBaller will remove affected products immediately

7.4 Prop 65 Compliance (California)

Products shipped to California may require Prop 65 warnings. Vendors are responsible for:

• Determining if Prop 65 applies to their products

• Providing warning text to BaitBaller for display on product pages

• Including physical warnings in packaging if required

7.5 Vendor Representation

By listing a product, Vendor certifies that it complies with all applicable safety laws and regulations. Vendor indemnifies BaitBaller for any safety-related claims.

POLICY 8: INTELLECTUAL PROPERTY POLICY

8.1 Vendor Warranty

Vendor warrants that all products listed, and all content provided (images, descriptions, logos, etc.):

• Are owned by Vendor or Vendor has a valid license to use and resell

• Do not infringe any third-party copyright, trademark, patent, or other IP right

• Do not violate any right of publicity or privacy

8.2 Prohibited Listings

Vendors may NOT list:

• Counterfeit or replica products of any brand

• Unauthorized "grey market" goods where resale restrictions apply

• Products bearing trademarks Vendor is not authorized to use

• Products copied from another brand's design (where IP applies)

8.3 Content License

By providing content (images, videos, descriptions) to BaitBaller, Vendor grants:

• A non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display content for marketing and sales on BaitBaller platforms

• Right to sublicense to marketing partners and affiliates

• License survives termination for content used in marketing materials

8.4 Takedown Notices

If BaitBaller receives any IP infringement claim regarding Vendor's products or content:

• BaitBaller may immediately remove allegedly infringing content

• Vendor will be notified and must respond within 48 hours

• Vendor bears all responsibility for resolving claim

• Repeated infringement claims may result in termination

8.5 Counterfeit Zero-Tolerance

Listing counterfeit products results in:

• Immediate termination of Agreement

• Forfeiture of all unpaid balances

• Reporting to relevant authorities

• Potential legal action

POLICY 9: TERMINATION & SUSPENSION POLICY

9.1 Grounds for Immediate Suspension

BaitBaller may suspend Vendor access (with or without notice) for:

• Listing counterfeit or illegal products

• IP infringement

• Fraudulent activity

• Safety or recall issues

• Repeated or material breach of any policy

• Failure to fulfill orders

• Any conduct harming BaitBaller reputation

9.2 Suspension Effects

During suspension:

• All products are hidden from Platform

• No new orders are transmitted

• Pending orders must still be fulfilled

• Payments may be withheld pending investigation

• Suspension of Branded Vendor Page

9.3 Reinstatement

Vendor may request reinstatement by:

• Correcting the violation

• Providing written assurance of future compliance

• Agreeing to the monitoring period

• Reinstatement is at BaitBaller's sole discretion

9.4 Termination Effects

Upon termination for any reason:

• All products must be removed from Active status within 24 hours

• All pending orders must be fulfilled per Agreement

• Deactivation of Branded Vendor Page

• Final payment processed within 15 days, less any offsets

• Confidentiality obligations survive

9.5 Appeal Process

Vendors may appeal suspension/termination by:

• Submitting written appeal to legal@baitballer.fish within 7 days

• Including evidence of compliance or correction

• Appeals decided within 14 days, decision final

POLICY 10: FEE & PAYMENT POLICY

10.1 Payment Timing

• Payments processed manually on or before 15th of month following sale month

• Payments sent via PayPal to email address in onboarding portal

• Detailed sales report from BaitBaller Vendor Portal accompanies each payment

10.2 Payment Holds

BaitBaller may withhold payments pending investigation of:

• Suspected fraud or policy violation

• Excessive returns or chargebacks

• IP infringement claims

• Safety or recall issues

• Legal or regulatory concerns

10.3 Chargebacks

• If customer initiates chargeback, BaitBaller will investigate

• If chargeback results from Vendor error (non-delivery, wrong item, etc.), Vendor's revenue share may be deducted from future payments

• Excessive chargebacks may result in suspension

10.4 Payment Disputes

• Disputes must be submitted in writing within 30 days of payment

• Include supporting documentation

• BaitBaller will investigate and respond within 14 days

10.5 Tax Compliance

• US Vendors: Valid W-9 required before any payments

• Non-US Vendors: Valid W-8BEN/E required

• Vendor solely responsible for own tax obligations

POLICY 11: VENDOR SUPPORT & COMMUNICATION POLICY

11.1 Primary Communication Channels

• BaitBaller Vendor Portal messaging system: For day-to-day operational communication

• Email (vendors@baitballer.fish): For formal notices and complex issues

• Phone ( ) Emergency: Designated Platform contact for urgent fulfillment issues

11.2 Platform Support to Vendors

BaitBaller is committed to supporting vendors effectively.

11.2.1 Support Channels

• Email: vendors@baitballer.fish

• Phone and WhatsApp (during Support Hours; number available in Vendor Portal or upon request)

• Direct messaging in the BaitBaller Vendor Portal

11.2.2 Availability

Support Hours: Monday–Friday, 08:00 EST – 17:00 EST (excluding U.S. federal holidays).

11.2.3 Response Expectations

We aim to provide an initial response or acknowledgment within 24 hours during Support Hours. Faster replies are prioritized for urgent platform issues.

11.2.4 Scope

Support covers platform usage, troubleshooting, payouts, orders, listings, and fulfillment tools. For non-platform matters (e.g., shipping disputes, customer returns, marketing), we offer general guidance but recommend consulting relevant third parties.

Please include relevant details (order ID, screenshots, etc.) in requests to help us assist you faster.

11.2.5 Full Terms

For the binding support commitments, refer to the Dropship Supplier Agreement (Section 8: VENDOR SUPPORT AND SERVICE LEVELS).

(See Section 12 for return shipping address and procedures.)

11.3 Scheduled Communications

• Weekly vendor newsletter (updates, tips, announcements)

• Monthly performance reports (available in dashboard)

11.4 Holiday & Closure Notifications

• Notify BaitBaller at least 7 days before any fulfillment closures

• Update handling times in the BaitBaller Vendor Portal

• Major holidays (Thanksgiving, Christmas, New Year's) require advance notice

11.5 Escalation

Unresolved issues may be escalated to:

• Vendor Success Manager (assigned by BaitBaller)

• Platform management (for critical matters)

POLICY: 12. RETURNS

12.1 Return Shipping Address

All returns (defective, overstock, warranty, recalls, etc.) must be shipped prepaid to the Company’s designated return address below, regardless of the original ship-from location.

Vendors must obtain a pre-approved Return Merchandise Authorization (RMA) number before shipping any return. Failure to use the designated address or obtain an RMA may result in the shipment being refused at the vendor’s expense.

12.2 Return Shipping Costs

• Vendor is responsible for all return shipping costs when the return is due to vendor error, defect, or recall.

• The company will issue a return shipping label for all other returns.

POLICY 13: SALES TAX

The Platform acts as the marketplace facilitator to the extent required by applicable law and is responsible for collecting and remitting all applicable sales tax on orders placed through the Platform. Vendor is not required to collect or remit sales tax on sales made through BaitBaller.

This provision is provided for informational purposes only and does not constitute tax or legal advice. Vendor acknowledges that tax laws are complex and subject to change. Vendor is strongly encouraged to consult its own qualified tax advisor regarding its specific tax obligations, reporting requirements, and any potential liabilities.

POLICY 14: INDEMNIFICATION AND PRODUCT LIABILITY

14.1 Vendor Indemnification and Responsibility

Vendor shall defend, indemnify, and hold harmless BaitBaller International LLC, its affiliates, officers, directors, employees, agents, and successors (collectively, “BaitBaller Parties”) from and against any and all claims, demands, actions, suits, proceedings, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:

(a) any actual or alleged defect in the design, manufacture, labeling, packaging, or performance of any Product sold by Vendor on the Platform;

(b) any personal injury, property damage, or other harm caused by or alleged to be caused by any Product, including claims arising through normal or foreseeable use;

(c) Vendor’s breach of any representation, warranty, or obligation in these Vendor Policies or the Master Vendor Agreement; or

(d) any violation of applicable law or third-party rights in connection with the Products.

Vendor acknowledges and agrees that it bears full and exclusive responsibility and liability for its own products and for any issues that may arise through normal or intended use. This indemnity obligation survives termination or expiration of the Vendor Agreement for any reason.

14.2 Control of Defense and Notice

BaitBaller shall have the right (but not the obligation) to assume exclusive control of the defense and settlement of any indemnified claim. Vendor shall cooperate fully and at its expense. Vendor shall notify BaitBaller in writing within forty-eight (48) hours of receiving notice of any claim that may trigger this indemnity.

14.3 No Limitation

The foregoing indemnity obligations are in addition to, and not in lieu of, any other remedies available to BaitBaller under the Agreement or at law or equity.

This BAITBALLER VENDOR POLICIES document is incorporated by reference into the Master Vendor Agreement (Section 11.2) and forms part of the entire agreement between the parties.

ACKNOWLEDGMENT

By signing the BaitBaller Dropship Supplier Agreement and maintaining Active products in the BaitBaller Vendor Portal, Vendor acknowledges receipt, review, and agreement to all BaitBaller Vendor Policies as updated from time to time.

Questions?

Please visit our Contact Us page.

Email us: vendors@baitballer.fish

Call: +507 6380 91 91

BaitBaller International LLC

8 The Green, STE 300

Dover, Delaware 19901